FAQs & Shipping/Returns
FAQS
Q: Is my personal information private?
A: Yes, all data & payment info submitted through our e-boutique is safely secured by SSL encryption.
Q: If a product is out of stock is there a way I can be notified when it becomes available?
A: To be notified when a sold-out item becomes available again, click on "Notify when available" on the item's page to register to receive updates. You will receive a notification via email once the item is back in stock.
Q: Can I select the currency I pay in?
A: No, payments are only made in the form of USD.
Q: Is it possible to charge a single order to multiple cards?
A: No, orders must be paid in full via a single payment method.
Q: May I change the payment method after placing my order?
A: No, once an order is placed, it is not possible to change the payment method. Depending on the status of your order, we may be able to cancel your order and place a new one with the preferred payment method.
Q: Does Paper or Plastic ship internationally? Which carrier is used and how long does it typically take?
A: Yes, PoP ships internationally via USPS, DHL or FedEx, not express, and usually takes up to 14 business days.
Q: Can I have my order delivered to a collection point or PO Box address?
A: We do not ship to certain addresses, such as military, certain restricted areas, pick-up points or PO boxes. If your address is not eligible we will have to cancel and refund your order.
Q: Do I have to pay import duties or customs fees on Paper or Plastic purchases shipped outside the United States?
A: All applicable duties, taxes and fees will be included in the total amount of your order. We guarantee you will not be required to pay any additional cost on delivery unless you have opted out of paying them during checkout.
Q: I received a tracking number, but the shipment hasn’t moved.
A: Tracking numbers are immediately generated when your shipping label is created. Please allow 1-5 business days from this date for tracking updates.
Shipping/Returns
We use USPS delivery services for most online orders including international deliveries
Should there be a delay or any issue with your delivery, please contact info@doyouwantpaperorplastic.com for help in resolving the problem.
If you are outside of the US you may be subject to import duties and taxes once a shipment reaches your country.
Additional customs clearance charges must be paid by you; Paper or Plastic has no control over these charges and cannot predict what they might be.
International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information.
When ordering from Paper or Plastic you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
• Please notify us of any return within 7 days of receipt.
• You then have 7 days from the date of notification to return the item/s.
• All returned items must be unworn, unwashed, with original tags, and packaging if applicable.
• We are not responsible for the return shipping costs of the items except where otherwise stated.
• All Items must be in original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• If you are shipping yourself, please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.